Cleaner Harrow Privacy Policy

This Privacy Policy explains how Cleaner Harrow collects, uses, stores and protects the personal data of all customers and prospective customers within the Cleaner Harrow service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using Cleaner Harrow services, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all Cleaner Harrow customers, including residential and commercial clients, as well as individuals who make enquiries about our services within the Cleaner Harrow service area. It covers personal data obtained through our website, by telephone, in person, in writing, and through any other communication channel we may use to provide or market our services.

Types of personal data we collect

Cleaner Harrow collects and processes different categories of personal data depending on how you use our services. This may include:

Identity and contact details, such as your name, postal address, billing address, service address, and any contact details you choose to provide, including online contact forms or messages.

Service information, such as the type of cleaning services requested, frequency of visits, property access instructions, details about the property relevant to the service, and records of correspondence relating to bookings or changes to services.

Account and transaction information, such as dates and times of appointments, invoices, payments made, payment method used, and any related billing records. We do not store full payment card details; these are handled securely by our chosen payment processors.

Communication records, such as messages, notes of telephone calls, feedback, complaints, and any other interaction you have with Cleaner Harrow in the course of enquiring about or receiving our services.

Technical data, such as log information from our website, including pages visited, approximate location based on IP address, and device and browser details, where this is necessary for security, analytics, or service improvement.

Lawful bases for processing your personal data

Cleaner Harrow will only process your personal data when we have a lawful basis to do so. The main lawful bases we rely on are:

Contract: We process personal data to enter into and perform a contract with you, including handling enquiries, providing cleaning services, managing appointments, and processing payments.

Legal obligation: In some cases we are required to process personal data to comply with legal and regulatory requirements, such as tax and accounting obligations, record-keeping requirements, or responding to lawful requests from authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer queries, preventing fraud, ensuring security, and maintaining business records.

Consent: In limited circumstances we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent you have the right to withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services, including scheduling visits, sending confirmations or reminders, tailoring services to your requirements, and managing access to your property.

To manage our relationship with you, including responding to enquiries and complaints, notifying you about important changes to our services or terms, and seeking your views on the services you receive.

To process payments and manage billing, including issuing invoices, recording payments, and handling any queries or disputes relating to charges.

To operate and improve our business, including analysing how services are used, training staff, improving processes, and maintaining appropriate records of our operations.

To protect our business and customers, including preventing and detecting fraud or misuse of services, ensuring security of staff and customers, and managing risks.

To comply with legal and regulatory obligations, including responding to legitimate requests from public authorities and meeting retention and reporting requirements.

Data processors and sharing of personal data

Cleaner Harrow may share your personal data with trusted third-party processors who perform services on our behalf. These processors may include:

Payment processing providers who handle card payments and other transactions securely on our behalf.

IT and hosting providers who support the operation, maintenance and security of our systems, website, and data storage.

Customer management and communication service providers who assist us in managing appointments, sending service updates, and handling customer enquiries.

Professional advisers, such as accountants or legal advisers, where this is necessary for the management of our business and compliance with legal obligations.

These third parties are only permitted to process your personal data on our instructions and must keep it secure and confidential. Cleaner Harrow does not sell your personal data to third parties.

We may also disclose personal data where required to do so by law, to enforce our agreements, or to protect the rights, property or safety of Cleaner Harrow, our customers, or others.

International transfers

If we use processors or service providers located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include using standard contractual clauses or relying on adequacy regulations, where applicable.

Data retention

Cleaner Harrow will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods will differ depending on the type of data and the nature of our relationship with you.

In general, we retain customer account and transaction information for a period necessary to meet our legal obligations and to resolve any disputes or claims that may arise. Where there is no longer a legitimate need to retain your personal data, we will delete it or anonymise it so that it can no longer be linked to you.

How we protect your personal data

Cleaner Harrow takes appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include controls over access to data, secure storage solutions, and the use of trusted service providers who are required to maintain appropriate security standards.

While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should take care when providing personal data and ensure that any devices or systems you use to communicate with us are kept secure.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data held by Cleaner Harrow. These rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that personal data, together with certain related information.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other lawful basis for processing.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller where technically feasible.

Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.

Changes to this Privacy Policy

Cleaner Harrow may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any updated version will take effect when it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.