Cleaner Harrow Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaner Harrow provides cleaning services to customers within its service area in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Company means Cleaner Harrow, the provider of cleaning services.

Customer means any individual, business, or organisation that books or receives cleaning services from the Company.

Services means the cleaning services provided by the Company, including but not limited to domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and related cleaning tasks as agreed.

Premises means the property or location where the Services are to be carried out.

Cleaner means any person engaged by the Company to carry out the Services.

Agreement means the contract between the Customer and the Company, which incorporates these Terms and Conditions and any specific booking details agreed in writing or by confirmation.

2. Scope of Services

The Company provides professional cleaning services within its designated service area. The exact nature of the Services, including type of cleaning, frequency, and any special instructions, will be agreed at the time of booking and confirmed in writing, usually through a booking confirmation notice.

The Customer is responsible for ensuring that the description of the required Services is accurate and complete. The Company reserves the right to refuse or amend a booking where the requested Services are unsafe, unreasonable, or substantially different from the information provided by the Customer at the time of booking.

3. Booking Process

3.1 Bookings must be made in advance and are subject to availability. A booking is only confirmed when the Company has accepted it and has issued a booking confirmation. The Company may request additional information about the Premises, including size, condition, and any specific requirements, in order to provide an accurate quotation.

3.2 The Customer must provide accurate contact details, including full name, service address, and any necessary access information. The Customer is responsible for notifying the Company promptly of any changes to these details.

3.3 The Company may, at its discretion, require a deposit or pre-payment to secure the booking. Details of any such requirement will be notified to the Customer before confirmation of the booking.

3.4 If the Company attends the Premises and finds that the work required differs significantly from the description provided at the time of booking, the Company may adjust the price and duration of the Services or decline to carry out part or all of the work. Any additional charges will be explained and must be agreed by the Customer before the additional work is undertaken.

4. Access to the Premises

4.1 The Customer must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes providing accurate keys or access codes where necessary and ensuring that entry is lawful and authorised.

4.2 If the Cleaner is unable to gain access to the Premises at the agreed time, waiting time, call-out charges or the full service fee may be charged at the Companys discretion. Where possible, the Company will attempt to contact the Customer to resolve any access issues.

4.3 The Customer must ensure that the Premises are safe for the Cleaner to work in, free from hazards, and compliant with relevant health and safety requirements. The Company reserves the right to withdraw the Cleaner from any environment considered unsafe, in which case the Customer may still be charged.

5. Customer Obligations

5.1 The Customer must provide basic utilities necessary for the Cleaner to perform the Services, including electricity, hot water, and sufficient lighting.

5.2 Unless otherwise agreed, the Customer must provide access to any equipment or products located on the Premises that they wish the Cleaner to use. Where the Company provides its own cleaning products or equipment, this will be clearly stated at the time of booking.

5.3 The Customer must remove or securely store any fragile, valuable, or irreplaceable items before the Services are carried out. The Company will not be liable for damage to items left in vulnerable or unstable positions.

5.4 The Customer must inform the Company in advance of any surfaces, materials, or items that require special care or specialist cleaning products, to help prevent damage or deterioration.

6. Payments and Pricing

6.1 Prices for the Services are generally quoted on an hourly, per visit, or fixed-fee basis, depending on the type of service requested. All prices are stated in pounds sterling and may be subject to applicable taxes.

6.2 Unless otherwise agreed, payment is due on completion of the Services or in advance of the visit. For regular ongoing services, payment terms may be weekly, fortnightly, or monthly as agreed at the outset.

6.3 The Company accepts the forms of payment communicated to the Customer at the time of booking. The Customer is responsible for ensuring that payment is made in full and on time. Late payments may incur interest or administrative charges in accordance with applicable UK law.

6.4 The Company reserves the right to adjust its prices from time to time. Any change in pricing will not affect confirmed bookings already accepted by the Company, unless the scope of work changes at the Customers request or due to misrepresentation of the Premises condition.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless stated otherwise at the time of booking, the minimum notice period for cancellation or rescheduling is 24 hours before the scheduled start time.

7.2 If the Customer cancels or reschedules a booking with less than the required notice, the Company may charge a cancellation fee up to a reasonable proportion of the service price, which may be up to 100 percent in the case of very short notice or repeated cancellations.

7.3 If the Cleaner is unable to attend the Premises due to illness, emergency, or other reason beyond the Companys control, the Company will notify the Customer as soon as reasonably practicable and will offer to reschedule the booking at a mutually convenient time. The Company will not be liable for any indirect loss arising from such cancellation or delay.

7.4 The Company may cancel the Agreement or any booking with immediate effect if the Customer breaches these Terms and Conditions, behaves inappropriately towards any Cleaner or representative of the Company, or fails to make payments when due.

8. Service Quality and Complaints

8.1 The Company aims to provide high standards of cleaning services and customer care. If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible and within 24 hours of the service where practical.

8.2 Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer a re-clean of the affected areas or another form of reasonable remedy. Any such remedy is offered as a gesture of goodwill and does not constitute an admission of liability.

8.3 The Customer agrees to allow the Company an opportunity to inspect and, where appropriate, rectify any issues before seeking any third party intervention or remedy, except in cases of emergency or where this would be unreasonable.

9. Liability and Insurance

9.1 The Company will take reasonable care when providing the Services and will use reasonable efforts to ensure that Cleaners act with professionalism and diligence. The Company maintains appropriate insurance cover for its operations, subject to the terms, conditions, and exclusions of the policy.

9.2 The Companys liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the amount paid by the Customer for the specific service in question or the level of cover provided by the Companys insurance policy, whichever is lower.

9.3 The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising from the performance or non-performance of the Services.

9.4 The Company shall not be liable for any pre-existing damage, wear and tear, or deterioration to the Premises, fixtures, fittings, or personal property. The Customer is responsible for ensuring that any delicate or high-value items are removed, protected, or clearly identified in advance.

9.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited under UK law.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle waste generated during the provision of the Services in accordance with relevant UK waste and environmental regulations. This may include the separation of general waste and recyclable materials where facilities are available at the Premises.

10.2 The Customer is responsible for making appropriate bin facilities and waste storage areas available at the Premises for use during the service visit. Where no such facilities exist, the Companys ability to remove waste may be limited.

10.3 The Company is generally not engaged as a licensed waste carrier and will not remove significant quantities of household, commercial, construction, or hazardous waste from the Premises. For such waste, the Customer must use a registered waste carrier or local authority collection service.

10.4 The Company will not handle or dispose of hazardous substances, including but not limited to asbestos, clinical waste, sharp items such as needles, or chemical contaminants. If such materials are identified, the Cleaner may suspend the relevant part of the Services and the Customer will be advised to seek specialist assistance.

11. Personal Data and Privacy

11.1 The Company may collect and process personal data about the Customer and, where relevant, their representatives, for the purposes of managing bookings, delivering Services, handling payments, and dealing with complaints or queries.

11.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal data will be stored securely and will only be shared with third parties where necessary for the performance of the Agreement, compliance with legal obligations, or where the Customer has given consent.

12. Force Majeure

12.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, public transport disruption, strikes, accidents, pandemics, or government restrictions.

12.2 In such circumstances, the Company will use reasonable efforts to inform the Customer and to resume the Services as soon as it is safe and practical to do so.

13. Amendments to Terms

13.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in its business operations, services, legal requirements, or industry practices.

13.2 The version of the Terms and Conditions that applies to a particular booking will typically be the version in force at the time the booking was confirmed. The Company may, however, apply updated terms to ongoing regular services by giving the Customer reasonable notice.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Agreement between the Customer and the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

15.3 The Customer may not assign, transfer, or subcontract any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for business purposes, provided this does not materially affect the Customers rights.

By placing a booking or allowing the Services to be carried out at the Premises, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.